Callcenter Engineer

•   Expected salary: Negotiable
•   FPT Premium care
•   Activities and culture with FCI and FPT Corporation
•   Study support package for children of FCI union
•   Sponsor related courses and certifications (recommended)

General Responsibilities :

•  Configure and connect customer’s switchboard systems with AI callcenter products
•  Developing callcenter-related features of AI callcenter products.

Required Qualifications/ Experience :

• Having in-depth knowledge of VoIP PBX, SIP Protocol (Required)
• Preferably have worked with OpenSIPs, RTPProxy, RTPEngine, MediaProxy, Freeswitch (Preferred because I am using these now)
• Proficient in programming languages: Python, JAVA, LUA. Experience in multi-threaded programming, high-load systems (This is better)
• Experience in deploying systems on Cloud, working on Linux operating systems, proficiently using Docker, Docker Compose (This one should know how to use, may not need to be proficient)
• In addition, there are some general ones, I’ll add them for you.

Working Environment :

Working Location:

• Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
• Site HCMC: 3^rd floor, PJICO Tower, no. 186 Dien Bien Phu, Ward 6, District 3, HCMC.

Working hours :

• 8h30 AM – 12h00 PM
• 13h00 PM – 5h30 PM

Contact person :

Ngo Viet Anh (Mr.) – Talent Acquisition Team Lead

Email: [email protected]

Skype: AnhNV (Anthony Ngo)

FPT Smart Cloud (FCI) Co., LTD

Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi

Websites: FPT Cloud | FPT AI