Customer Success Manager

About the job 

This is a post-sales role which drives commercial value creation through adoption of all FPT AI solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across FPT AI and ensuring customers’ business objectives are achieved though full utilization of solutions into the weekly workflow of end-users. The scope includes broader number of software and solutions (Voicebot, Chatbot…) that will engage customer across all FPT AI products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales and Account Management teams. 

This role is based in Hanoi & HCM, Vietnam. 

Quantity: 01 

Responsibilities 

Retain revenues of existing clients 

Take action to mitigate cancellations and identify business opportunities. 

Build relationships and communities with clients by understanding and fulfilling their business needs (from C level, business teams to end users and IT teams) 

Demonstrate relevant functionalities and content relevant to customers’ workflow resulting in higher customer’s satisfaction 

Act as a voice of the customer, feeding back their experiences to internal product and delivery teams for improvement 

Deliver tailored engagements (e.g. workshops, catchup meeting, sync up meeting…) that help customers to maximize the value derived from FPT AI solutions post sale 

Provide transparency to the customer and act a ‘quarterback’ to ensure FPT AI delivers on sales commitments. 

Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process. 

Position Requirements 

Understand fundamental knowledge of financial industry and customers’ business model. (prefer BFSI) 

Selling Skills (identify, develop, & articulate proposition/ consultative selling) 

Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech./ data apps 

Logical and Analytical thinking 

Excellent Service-minded 

Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a customer success team plan;  

Qualifications 

Training or related experience preferred.  

Master degree of MBA or Finance is an advantage. 

Thông Tin Liên Hệ

• Ngo Viet Anh (Mr.) – Talent Acquisition Team Lead 
• Email: [email protected]    
• Skype: AnhNV (Anthony Ngo) 
• P: 0989613311 
• FPT Smart Cloud (FCI) Co., LTD 
• Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi 
• Websites: FPT Cloud | FPT AI