FPT Smart Cloud’s solution is honored at Asian Technology Excellence Award 2022

FPT Smart Cloud received the pretigious international award – Asian Technology Excellence Awards on September 6, honored in the category of Artificial Intelligence Technology with a solution named FPT AI Engage – AI virtual assistant for businesses.

Asian Technology Excellence Awards is one of the most prominent awards in Asia, voted by The Asian Business Review based on acknowledged evaluations of top industry experts. It aspires to acknowledge and recognize the typical businesses driving the technological revolution and the current of digital transformation. There are numerous prestigious businesses receiving honors such as Accenture, IBM, Advance.ai…

This year, FPT Smart Cloud is one of the representatives from Vietnam at Asian Technology Excellence Awards 2022, honored in the category of Artificial Intelligence Technology with the FPT AI Engage virtual assistant. 

“It is a great pleasure for FPT Smart Cloud to get Asian Technology Excellence Award 2022. The award is an affirmation of efforts in our AI product development. Meanwhile, to support businesses on their digital journeys, this will also serve as a powerful incentive for us to continuously enhance product quality, roll out new features, and develop new products.” – Mr. Le Hong Viet, CEO of FPT Smart Cloud shared at the ceremony. 

FPT AI Engage is a Virtual Assistant solution integrated into customer care centers, capable of  automating outgoing calls (Outbound calls), receiving incoming calls (Inbound calls), or smart call forwarding (Smart IVR) with accuracy up to 92%. Thereby, Virtual Assistant helps agents focus on handling complex tasks, as well as reduce operating costs for businesses. FPT AI Engage is one of the key products in the comprehensive AI platform FPT.AI, playing a vital role in breaking through the businesses’ operation and bringing new convenient experiences to end users. 

FPT AI Engage applies outstanding Artificial Intelligence technologies such as Natural Language Processing, Speech Synthesis, Automatic Speech Recognition, Dialogue Management and Sentiment Analysis. Currently, FPT AI Engage is capable of efficiently handling various languages, including Vietnamese, English, Bahasa Indonesia, Japanese… In addition to simple tasks like answering frequently asked questions and surveying customers’ opinions, FPT AI Engage can carry out difficult duties requiring professionalism and flexibility, such as product/service consulting, payment reminders and debt collection. 

During nearly 4 years of progressive development, FPT AI Engage has been trusted by many leading domestic and international enterprises in many fields such as Banking, Finance, Investment and Insurance in order to create considerable achievements on the journey of digitizing the operation process. Specifically, the FPT AI Engage solution has been widely deployed to 100+ businesses and automated 120.000.000+ conversations per month. On average, FPT AI Engage has saved 40% of operating costs for businesses and improved the productivity of agents by 60%.

FPT Smart Cloud takes pride in being one of the representatives from Vietnam, honored at the Asian Technology Excellence Awards 2022 in the category of Artificial Intelligence Technology with FPT AI Engage virtual assistant.

During the period that people fought for Covid-19 pandemic, FPT AI Engage virtual assistant has become an effective helper of the Vietnamese Government to quickly trace, localize F0 cases and monitor citizens’ health. Virtual assistants have made more than 2.6 million calls in major cities and flexibly handled many situations such as taking care of people’s health and collecting patient information. 

With the mission of transforming every business into a digital one based on creativity and innovation in technology and products, FPT Smart Cloud once again demonstrates its dominance in the development of Artificial Intelligence application solutions thanks to the prestigious international award – Asian Technology Excellence Award 2022.