technology

The Cloud platform is the place for storation, analysis and safety and security insurance, which plays a significant role in building digital data infrastructure. This is the viewpoint of Mr. Phan Hong Tam - Director of Cloud Technology of FPT Smart Cloud at Vietnam - Asia Digital Transformation Summit 2023. FPT Smart Cloud representatives share numerous experiences and practical suggestions in creating a safe and secure digital data infrastructure on cloud computing platform. Importance of data and data infrastructure Nowadays, data has become a substantial resource in different aspects of life. According to a report published by Statista, the overall revenue scale of the global big data market is estimated at $77 billion by the end of 2023 and will reach $90 billion by 2025 with an average growth rate of about 14% each year.  In expert’s opinions, gathering data from different sources provides important knowledge for diverse fields, opening up the opportunities to improve productivity, economic growth and quality of life. To make dreams come true, data infrastructure is a crucial and indispensable factor. Mr. Phan Hong Tam emphasized that digital infrastructure not only boosts the data economy, but also fosters the digital society and government development. "Building digital infrastructure will make information easily accessible, creating the development of a more intelligent, adaptable, and forward-thinking society", said Mr. Tam. However, when it comes to value extraction from data, organizations today need to deal with many challenges such as data management, storage, integration and processing, security and privacy, skills and human resources, ethical issues and reliability. An expert from FPT Smart Cloud said that extracting value from data is not simply collecting and storing, but a complex and multi-dimensional process. “Building data infrastructure which is capable of data storation and process as well as safety and security insurance is very necessary to promote the digital transformation process and economic growth”, said Cloud block manager of FPT Smart Cloud shared at the event. [caption id="attachment_3772" align="aligncenter" width="1200"] Mr. Phan Hong Tam (left) shared at the event.[/caption] Solution to build data infrastructure on Cloud At the event, Mr. Phan Hong Tam suggested that the data infrastructure must be designed to be flexible to meet the rapid growth of data in the digital age. Meanwhile, it is vital that this data infrastructure also comply with privacy and data security regulations, which ensures that personal and important information is under protection. Data infrastructure is a complicated system with a great deal of components. Particularly, cloud computing infrastructure is the basis for large volumes of data storation and management. Servers are the place to process data. Large storage systems for multi-level storage are capable of providing strong and flexible connections in order to collect input data.  For data protection, the cloud infrastructure is required to provide security services such as data encryption, access control, user authentication, and access management. This platform must ensure that data is protected from external threats and can only be accessed by the authorized. Besides, the use of common standards and protocols among different systems makes the data interaction and sharing more efficient. Data security and management standards also play a significant part in ensuring the consistency and safety of the data infrastructure.  Mr. Tam gave an example of the FPT cloud computing platform as a solution to build the digital data infrastructure. FPT Cloud provides a series of cloud services, from storage and computation to databases and analytics tools, artificial intelligence (AI) usage in order to drive the data value and increase the business activities of enterprises.  FPT’s Cloud platform is set up with security infrastructure which satisfies the requirements about system design and information safety, stability and expansion readiness. This platform meets the leading safety and security criteria including PCIDSS, ISO 27017:27013. “We are constantly fulfilling the cloud computing service ecosystem, especially information security services, in order to protect from the infrastructure, network to applications, warning and monitoring. We are gradually realizing the mission of turning every Vietnamese business into a technology enterprise”, affirmed the representative of FPT Smart Cloud. S.T

Smart virtual assistant applying Artificial Intelligence (AI) - Vietcombank Digibot associates with a great deal of utilities in the digital banking ecosystem, which willingly help Vietcombank offer the younger generation of customers exciting experiences. Vietcombank updates the customer care channel by integrating the virtual assistant VCB Digibot After the pandemic, major banks around the world accelerated the application of Artificial Intelligence (AI) to provide a variety of digital services without interruption to customers. Chatbot is the most popular technology solution today with two outstanding capabilities: personalizing customer interactions and optimizing customer care processes on multi-messaging platforms. Vietcombank, the leading commercial bank in Vietnam today, follows this pattern. VCB Digibot, which is built and developed on an Artificial Intelligence (AI) platform of FPT Smart Cloud, has introduced a brand new method of interaction for customers. This helps customers in receiving prompt assistance through automating chat tasks on Facebook Messenger and livechat of Website. Two closest online channels are frequently used to know more about product and service information. Smart virtual assistant VCB Digibot has been fully utilized to serve customers, especially young clients, and meet Gen Z’s habits of approaching the financial market. According to the research conducted by NRF and IBM, 76% of Gen Z regard “response” as a measure of a business’s “reputation” with customers. Virtual assistant VCB Digibot has launched an automated communication channel with instant support, multi-channel on both web version and mobile application, which meet the needs and behaviours of the young generation of customers. Thanks to the companion of VCB Digibot, Gen Z customers are able to self-service, solve their own problems, actively obtain information about the bank's products with the smoothest experience, thereby making decisions about using their services. “I have just successfully opened an online account by following the guidance of virtual assistant VCB Digibot on Vietcombank website. The virtual assistant walked me through the process in great detail, using both pictures and videos to make things simple to follow.” - Ms. Thao Nguyen, born in 2002, said.  Besides guiding to  create an account, VCB Digibot is regarded as an online companion for customers who use Vietcombank’s services for the first time with the User Manual. VCB Digibot can give immediate instructions on all details from signing up for services to setting up important features. Additionally, customers are constantly updated with the information about the latest promotions and offers. It also supports and gives advice on many common issues such as service lock, unlock or activation, service failure, PGD location lookup… When suffering from complex problems that require support and detailed information, customers can easily have a direct connection with a consultant. Thanks to the easy transition from an AI Virtual Assistant to a human consultant, all customer’s needs are satisfied by a seamless, unchallenging and convenient experience. VCB Digibot are willing to conquer young customer generation  Gen Z in Vietnam accounts for approximately 25% of the national workforce, equivalent to about 15 million people. By 2025, Gen Z will make up for one-third of Vietnam’s working-age population. This is the subject gradually taking over the market in the next few years. Growing up in the age of technology, Gen Z has higher expectations for digital services such as 24/7 self-service and service, understanding and personalized service… These practical requirements are the driving force for Vietombank to continuously improve the service, product and customer experience quality. VCB Digibot is included in Vietcombank’s digitalization strategy to expand its reach to young customers. Designed and developed on the basis of FPT Artificial Intelligence (AI) belonging to FPT Smart Cloud, VCB is currently integrated with the greatest deal of advanced modern technologies such as Learning Machine and Neuro-linguistic programming. This helps VCB Digitbot Virtual Assistant to understand customer’s intentions and issues, thereby giving obvious answers, expressing logically with clear and fluent language. In particular, in order to foster a sense of intimacy with young clients, VCB Digibot can understand some abbreviations as well as “teen code” and integrate into the conversation with Gen Z customers naturally in the right context.  [caption id="attachment_3417" align="aligncenter" width="874"] VCB Digibot can now handle 88% of query requests from customers.[/caption] High-quality digital utility experience is one of the most crucial criteria that create customer’s affection and loyalty to the brand. The strategy in technology application to enhance customer satisfaction is the launching pad for Vietcombank to readily conquer a new generation of customers with new needs, preferences and habits. Together with the advancement of AI, VCB Digibot Assistant will become more intelligent to support more customers in the near future. Anh Duong

Setting a goal of 30 technology certificates before the age of 30, Dang Duc Huy - FPT Smart Cloud Solution Research and Development Engineer exceeded expectations with 31 certificates, although the journey was not easy. Graduated from K58 Hanoi University of Science and Technology majoring in Information Technology, Dang Duc Huy started taking the first Public Cloud certification exam at the end of 2017. By 2021, after collecting 6 certifications of many famous Cloud providers in the world such as Google Cloud, Azure, AWS, Oracle Cloud, Huy wondered what he would do next, what to study, what is the next path. Once I read an article by a Japanese Cloud engineer about the challenge of achieving 30 certificates before the age of 30, 40 certificates before the age of 40, Huy immediately became interested. Having studied and worked in the technology industry, he understands that the speed of change in this industry is very fast. To keep up with technology, it is necessary to constantly learn and update in parallel with going to work every day. So the guy born in 1995 decided to set a similar goal for himself, even though he knew that the older he got, the more obstacles he faced in acquiring new knowledge. [caption id="attachment_3506" align="aligncenter" width="543"] Dang Duc Huy - Solution Research and Development Engineer, FPT Smart Cloud[/caption] However, he only had two years remaining and 24 more certificates to complete. Huy estimated that he would need to take a certificate exam on average once each month. "It's also a little difficult to figure out how much the exam will cost, where to get the course, and how to find the time. But you'll have to give it a try to see whether you like it", he reasoned. The management is in favor of the exam and even views it as a "personal OKR" since maintaining the company's partner standing with large businesses is advantageous. Therefore, every night after coming home from work at 6pm, Dang Duc Huy regularly takes online courses on Coursera, Udemy… from 9pm to 1-2am. Huy's parents help him with household chores. Huy hesitated from having a protracted vacation since "just taking a week off to go out can drag on for a whole month after that". He also arranges to have lunch at the company's cafeteria to save time on commuting, after taking a nap so that he can stay awake until late at night to study. Huy confided that the FPT Smart Cloud provides him with more than just a place to solve difficulties; being a member of the F family also grants him many benefits on his journey to mastering information through free learning accounts. Yet test fees and vouchers are also generously covered by FPT, a partner of Google Cloud and Azure. That was another major factor in his decision to speed up the exam. Huy remembered his exam trip, saying that the first two years were difficult for him since he lacked experience, frequently failed, and felt demoralized. He had to retake the exam three times before passing several qualifications. Each certificate is often valid for a period of one to two years, thus he must retake the test to be able to renew it. A certificate can be studied for as long as 1.5 to 2 years, or as little as a few months. The road to passing the following certifications is a little bit more pleasant once you are familiar with them and have a solid knowledge basis. To systematize the knowledge he has learned, the engineer often rewrites or records a video and saves it on Youtube or on TikTok as a short video. He also often goes to Cloud events to update his knowledge as well as find like-minded people. The most difficult journey for Huy was to become a Google Developer Expert because he had to do 2 interviews with Google and took 4 years working in the community to be recognized. Huy is also confident that in the future it will be easier to obtain other certifications because he has a wide network of relationships with engineers in the industry, which can be consulted when facing difficult problems, instead of "swimming" like the first time. [caption id="attachment_3507" align="aligncenter" width="588"] Dang Duc Huy (bottom left) at SEA Google Summit 2022[/caption] There are also cases where knowledge of studying and taking exams is not applied in practice, such as it cannot be deployed in Vietnam due to geographical differences, different conditions... but according to Huy, he does not consider it a waste because thanks to that, he does not meet difficulty communicating with foreign experts. When asked where there is time for other hobbies, Huy shared that his hobby is also…studying - he enjoys learning not because he is forced to. On weekends, the young engineer can still jog or drink with his colleagues, who share the same orientation. "The story goes back and forth, it's still technology," Huy laughed. According to Mr. Nguyen Khoa - Huy's manager at FPT Smart Cloud, the certification exam for technology professionals, especially consultants and implementation worker, is very necessary. The technological proficiency of the business is also evaluated in part by the technological certifications that its personnel have earned. “Huy is a young technologist with good background, and has joined the youngest and most dynamic technology company in the group, so it's like a fish in water. Colleagues are all talented, everyone has strong technology skills around. Such a good environment also creates conditions for him to practice and study well. Obtaining as many professional certifications as possible for young individuals like Huy is comparable to a guarantee for a focused and disciplined study investment. But obtaining 30 Pro certifications is also a significant accomplishment, and many individuals find it challenging to persist in that way." Mr. Khoa said. He highlighted, however, that he really valued Huy's abilities not just as demonstrated by this exam (all certificates have a period), but also as demonstrated by his capacity for customer service, capacity for teamwork, and appropriate demeanor around coworkers. Not only an engineer specializing in research and development of solutions, Huy is also a talented writer, a familiar face at forums of young programmer communities, owns a personal blog to share experiences on the web technology conquest. He is one of the "core" members of the Google Developer Group (GDG) Cloud Hanoi network - a community organization that updates information about Cloud. This place gives him a network of contacts in the same field so he can learn, and also find like-minded talents for FPT Smart Cloud - Huy revealed. In the future, Huy's wish is to have the opportunity to go abroad to exchange. Hà An

FPT Smart Cloud informs that from May 1, 2023 to September 13, 2023, there will be a change in our email domain from @fpt.com.vn to @fpt.com During this transition phase, activities related to @fpt.com.vn will still be guaranteed, and you will receive emails from both domains. From September 13, 2023, FPT Smart Cloud will officially use only one email domain named @fpt.com. Exchanges sent to @fpt.com.vn will be automatically transferred to this new domain. If you have further inquiries, please contact hotline 1900 63 83 99. On behalf of FPT Smart Cloud. Thank you.

Join the FSB Institute of Management & Technology's "AI is on the throne" conference on May 10 to catch up on the most recent developments in artificial intelligence and have the opportunity to meet the top experts in this area. Artificial intelligence, or AI, is currently taking center stage in many global businesses due to the rapid advancement of technology. AI is one of the most actively pursued disciplines, fields of study, and skill sets due to its wide range of potentials and uses. AI is the development of computer systems that can perform tasks that require human-like intelligence such as learning, problem solving, and decision making. Advances in AI are creating intelligent machines that can mimic human intelligence, helping to automate and optimize processes that were previously impossible. Artificial intelligence has the advantage of processing and analyzing massive volumes of data rapidly and accurately, which enhances company efficiency and production processes. Additionally, AI has the ability to automate some tasks, saving companies costs, time, and labor. AI may also be extensively used in a variety of industries, including healthcare, education, security, transportation, entertainment, and many more. However, besides the advantages, artificial intelligence also brings challenges and difficulties. In the process of applying artificial intelligence, we need to ensure the safety and ethics in the use of data and AI solutions. In addition, issues of information security and privacy must also be addressed. Another challenge of AI is its ability to replace humans in some jobs, leading to job losses and uncertainty about the future of labor. Grasping those opportunities and challenges from AI, FSB Institute of Management & Technology - FPT University organized a seminar "AI to the throne" to bring a panorama from the history to the future of AI; far-reaching effects of AI on people's lives today; direction and operation of industries around AI and its products and its applications. The speakers of the seminar were two experts from FPT: FPT Smart Cloud CEO Le Hong Viet - the top 100 most influential people in Vietnam voted by Forbes in 2020 and Mr. Tran The Trung - Director of the Institute of Science & Deputy Head of AI Division. Along with sharing content about AI trends and their impacts on today's lives, the speakers will share real-life stories about AI, share their own AI experiences, and answer questions from the audience. The event is intended for MSE students, corporate executives, and others who are interested, passionate, and want to stay up to speed on the current advancements in artificial intelligence. The conference will take place from 18:30 to 21:00 on May 10 with the form: Online Zoom. Register for the seminar "AI is on the throne" here or call the hotline: 0904.59.55.77 FSB Institute of Management & Technology, FPT University has more than 20 years of experience in consulting and training, with more than 10,000 alumni who are administrators and technology experts holding high responsibilities in organizations. organizations and enterprises in Vietnam. FSB is currently organizing training programs for masters of software engineering in 4 cities of Hanoi, Ho Chi Minh City, Da Nang and Can Tho. Details: http://caohoc.fpt.edu.vn/fsb/mse/; hotline: 0904595577. Quang Vu