AI Factory – Operations Manager

Top Benefits:

• Opportunity to work in a rapidly growing field, with significant investment from FPT in AI and cloud technologies.
• Opportunity to lead high-profile cloud projects with cutting-edge technologies.
• Dynamic, collaborative, and innovative work environment.
• Competitive salary & package
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Professional development through courses and certifications.
• Exposure to international markets, particularly Japan, with opportunities for career advancement.

Job Responsibilities:

• Overall: The Operations Manager for GPU Cloud Services in Japan will be responsible for overseeing the operational aspects of FPT’s GPU Cloud Services business in the Japanese market. This role requires deep understanding of Japanese business culture, exceptional coordination skills, and a focus on operational efficiency. The Operations Manager will act as the key connection between Japanese customers, partners, and internal teams, ensuring smooth operations, customer satisfaction, and adherence to local business practices.
• Details of responsibilities:
  • Manage day-to-day operations for GPU Cloud Services in Japan, ensuring that all aspects of service delivery and client interactions run smoothly.
  • Serve as the main point of contact for Japanese customers, fostering long-term relationships based on trust, understanding, and cultural appropriateness.
  • Provide responsive customer service, addressing operational concerns and troubleshooting issues in a timely manner.
  • Act as a liaison between Japanese clients and internal teams, translating customer needs into actionable plans.
  • Ensure that all business operations in Japan comply with local regulations, business practices, and customer expectations.

   

Requirements:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in operations management, ideally within IT or cloud services.
• Proven experience working in the Japanese market, with a strong understanding of local business culture and customer service expectations.
• Fluent in both Japanese and English, with excellent communication and interpersonal skills.
• Strong organizational and operational management skills, with a proven ability to handle complex customer-facing operations.
• Knowledge of cloud computing services, especially in GPU and AI-related areas, is an advantage.
• Ability to collaborate with cross-functional teams and manage relationships with key stakeholders.

Working Environment:

• Working Location:
  • Japan: Tokyo or other provinces/cities
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Leader
Email: [email protected]|
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI