AI Division Director – AI Call Center Engineer

Top Benefits:

• Salary: Competitive, pay according to ability. Negotiation during the interview.
• Social insurance and health insurance according to labor laws. 
• Creative, open-minded working environment that respects individuals. 
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Study support package for children of FCI union
• Sponsor related courses and certifications (recommended)

Job Responsibilities:

Overall:

• Responsible for developing, implementing, and managing AI contact center solutions based on open-source platforms. This role involves executing system deployment through an end-to-end process, including configuration, testing, and troubleshooting to ensure smooth operations.
• The position requires close collaboration with telecommunications providers to deliver high-quality AI contact center services.
• You will also work with internal teams such as the AI voicebot product team and cloud infrastructure team to ensure effective service delivery.

Details of responsibilities:

• Develop AI contact center solutions using open-source platforms like FreeSWITCH and integrate them with existing systems.
• Deploy, configure, and test contact center components for various projects, ensuring end-to-end service delivery.
• Manage the daily operations of AI contact center systems, including monitoring, troubleshooting, and resolving issues to maintain optimal performance.
• Collaborate closely with telecommunications providers to ensure smooth integration and functionality between networks, systems, and service components.
• Work with the AI voicebot product team, cloud infrastructure team, and telecommunications engineering teams to implement and maintain services effectively.

Requirements:

• At least 1 YOE has tasks related to ML, preferably with experience in NLP.
• Familiarity with AI/ML frameworks (e.g., TensorFlow, PyTorch) and training workflows.
• Proficient in cloud infrastructure for distributed training environments.
• Knowledge of current LLM technology and research.
• Familiarity with data preprocessing, feature engineering, and model evaluation techniques essential for machine learning projects.
• Experience with distributed systems and parallel computing techniques.
• Experience working with AI model lifecycle management (MLOps) tools like MLflow, Kubeflow, or service from Cloud Provider like AWS SageMaker, Azure AI Studio…
• Get familiar with LLM tools such as LangChain, LLamaIndex, vector databases.
• Get familiar with Python or Go.
• Research skills

Working Environment:

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Leader
Email: [email protected]|
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI