Business Analyst (AI Conversation Team)

FPT Smart Cloud is hiring a Business Analyst for the AI Conversation Team to bridge business needs and technical solutions. You will analyze requirements, define product features, and collaborate closely with AI engineers to deliver impactful conversational AI products. This role offers a unique opportunity to work at the cutting edge of natural language technologies in a dynamic, innovative environment.

About FPT Smart Cloud 

FPT Smart Cloud (FCI) – a member of FPT Corporation, pioneers AI & Cloud solutions in Vietnam. FCI was founded with the mission to generating an immense leap in productivity and agility in business operations.

FPT Smart Cloud aims at leading the industry by focusing on building a firm technological foundation, developing diversified ecosystem products, and reaching global connectivity.

• Customized to specific needs: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform. AI & Cloud services are a Unify eco-system.
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.

Key Responsibilities 

• Engage with customers, users, and internal stakeholders to capture and prioritize product requirements for the Voicebot GenAI platform.
• Define detailed user stories, acceptance criteria, and workflows aligned with product vision and business goals.
• Collaborate closely with Product Managers, UX/UI designers, and engineers to ensure shared understanding and successful product delivery.
• Analyze user behavior and feedback to identify opportunities for product improvements and new features.
• Participate actively in Agile ceremonies (planning, refinement, demos) to facilitate smooth product development cycles.
• Monitor product performance metrics and help define KPIs related to voice interaction quality and user satisfaction.
• Stay informed on trends in Generative AI, conversational AI, and voice technologies to bring innovative ideas to the product roadmap.
• Assist in managing product backlogs and roadmap updates based on evolving business priorities.

Requirements 

• Bachelor’s degree in Business, Computer Science, or related fields.
• 3+ years experience as a Business Analyst, preferably in product-focused roles within AI, voice tech, or conversational interfaces.
• Strong English communication skills (speaking and writing) for collaboration with global teams and documentation.
• Proven ability to translate user needs into clear, actionable product requirements and user stories.
• Familiarity with Agile/Scrum methodologies and tools (Jira, Confluence, etc.).
• Basic understanding of AI/ML concepts, especially related to voicebots and NLP, is a plus.
• Analytical thinking with strong problem-solving skills and attention to detail.
• Collaborative mindset with a passion for building user-centric products.

Top Benefits

• Salary: Competitive, pay according to ability. Negotiation during the interview.
• Social insurance and health insurance according to labor laws.
• Creative, open-minded working environment that respects individuals
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Study support package for children of FCI union
• Sponsor related courses and certifications

Working Environment:

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Team Lead
Email: Mypth3@fpt.com
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI

#Business Analyst

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