CCD – Corporate Customer Service Specialist

FPT Corporation has been the No. 1 ICT Corporation in Vietnam for more than 36 years, pioneering in digital transformation by offering advanced technology services and solutions across 30 countries and regions with more than 80,000 global talents.

As a subsidiary of FPT Corporation, FPT Smart Cloud is a world-class AI and Cloud provider with the mission to accelerate digital transformation for business through agility and innovation, aiming to create breakthroughs in operations with first-rate services. We are also a trusted tech firm with more than 3,000 major global customers in the fields of finance, banking, retail…

• Customized to specific need: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.
• Be a world-class service provider with the GPU service provided by FPT AI Factory in Vietnam and in Japan.

Top Benefits

• Opportunity to work in a rapidly growing field, with significant investment from FPT in AI and cloud technologies.
• Opportunity to lead high-profile cloud projects with cutting-edge technologies.
• Dynamic, collaborative, and innovative work environment.
• Competitive salary & package
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Professional development through courses and certifications.

Main Responsibilities

• Customer Care and Relationship Development with Corporate Clients:
  • Receive, resolve, and respond to customer requests and complaints professionally and promptly.
  • Regularly communicate with customers to ensure their satisfaction with the company’s products/services.
• Support Sales and Collaborate with Related Departments:
  • Assist the sales team in negotiations and addressing requests with corporate clients.
  • Collaborate with other departments to ensure the delivery of services/solutions to customers.
• Monitor and Manage Service Contracts:
  • Supervise the implementation of contracts and payments from clients.
  • Ensure compliance with contract terms and conditions.
• Reporting and Proposals:
  • Prepare regular reports on customer care activities and assess customer satisfaction.
  • Provide ideas and proposals to improve the customer care process.

Job Requirement

• Education: College degree or higher, preferably in Business Administration, Marketing, or related fields.
• Experience: At least 1 year of experience in customer service, preferably working with corporate clients.
• Skills:
  • Excellent communication and problem-solving skills.
  • Proficient in office applications (Word, Excel, PowerPoint).
  • Candidates with English communication skills are preferred.
• Personality:
  • Professional, dedicated, and patient.
  • Ability to work independently and handle work pressure.

Working Environment

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person

Pham Thi Ha My (Ms.) – Talent Acquisition Leader
Email: Mypth3@fpt.com
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI