CCD – Corporate Customer Service Specialist

Top Benefits

• Opportunity to work in a rapidly growing field, with significant investment from FPT in AI and cloud technologies.
• Opportunity to lead high-profile cloud projects with cutting-edge technologies.
• Dynamic, collaborative, and innovative work environment.
• Competitive salary & package
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Professional development through courses and certifications.

Main Responsibilities

• Customer Care and Relationship Development with Corporate Clients:
  • Receive, resolve, and respond to customer requests and complaints professionally and promptly.
  • Regularly communicate with customers to ensure their satisfaction with the company’s products/services.
• Support Sales and Collaborate with Related Departments:
  • Assist the sales team in negotiations and addressing requests with corporate clients.
  • Collaborate with other departments to ensure the delivery of services/solutions to customers.
• Monitor and Manage Service Contracts:
  • Supervise the implementation of contracts and payments from clients.
  • Ensure compliance with contract terms and conditions.
• Reporting and Proposals:
  • Prepare regular reports on customer care activities and assess customer satisfaction.
  • Provide ideas and proposals to improve the customer care process.

Job Requirement

• Education: College degree or higher, preferably in Business Administration, Marketing, or related fields.
• Experience: At least 1 year of experience in customer service, preferably working with corporate clients.
• Skills:
  • Excellent communication and problem-solving skills.
  • Proficient in office applications (Word, Excel, PowerPoint).
  • Candidates with English communication skills are preferred.
• Personality:
  • Professional, dedicated, and patient.
  • Ability to work independently and handle work pressure.

Working Environment

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person

Pham Thi Ha My (Ms.) – Talent Acquisition Leader
Email: Mypth3@fpt.com
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI