Cloud Adoption Specialist

FPT Corporation has been the No. 1 ICT Corporation in Vietnam for more than 36 years, pioneering in digital transformation by offering advanced technology services and solutions across 30 countries and regions with more than 80,000 global talents.

As a subsidiary of FPT Corporation, FPT Smart Cloud is a world-class AI and Cloud provider with the mission to accelerate digital transformation for business through agility and innovation, aiming to create breakthroughs in operations with first-rate services. We are also a trusted tech firm with more than 3,000 major global customers in the fields of finance, banking, retail…

• Customized to specific need: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.
• Be a world-class service provider with the GPU service provided by FPT AI Factory in Vietnam and in Japan.

Top Benefits

• Salary: Competitive, pay according to ability and business bonus. Negotiate directly during the interview.
• To be guaranteed social insurance and health insurance according to law.
• A creative, open-minded working environment that respects individual egos.
• FPT Premium Care
• Activities and culture with FCI and FPT Corporation
• Study support package for children of FCI union
• Sponsor related courses and certifications (recommended)

Main Responsibilities

• Drive a fast and smooth customer activation
  • Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption growth
  • Provide standard methodology guidance on the landing zone in alignment with our workload architects activities
  • Equip the customer with the relevant knowledge for early usage
• Manage the customer’s adoption plan
  • Continuously monitor and review the adoption plan with the customer to guarantee the progress according to their expectations, facilitating the value realization
  • Monitor and predict consumption fluctuations, define and execute corrective actions
  • Proactively monitor burn rates and provide consumption forecast
  • Assess churn risk (customer or service) and formulate mitigation plan
  • Detect and flag potential new workloads (to ACEs – Account Cloud Engineers) or new implementation opportunities
  • Drive Go Live Assurance to guarantee success in this Critical Milestone for the customer
  • Provide “Longer Term” customer assistance on environment already in Production through Operations Monitoring and Optimization Advisory
• Energize customer’s interest by sharing information and facilitating connection with relevant FPT Cloud activities
  • Share and/or recommend customer/industry-specific standard methodologies & content.
• Remove barriers
  • Assure progress and prompt resolution of Service Requests and escalations by engaging relevant teams and advocating for customers
  • Identify structural issues affecting customer use of FPT Cloud and initiate conversations with relevant teams (Cloud Ops, Product Management, Sales…) to formulate a resolution plan.
  • Act as a customer advocate for product features and requirements.

Job Requirement

• Proven experience in tech cloud engineering roles with a track record of successful customer engagements.
• Passionate about technology with breadth and depth of knowledge
  • At least 05 years experience with Public Clouds or VMWare, OpenStack
  • Solid understanding of the competitive landscape; hands-on experience with AWS, GCP, Azure/ VMWare, or OpenStack
• IT Market Literacy:
  • Able to advise on technology standard methodologies by understanding the Cloud market trends and their impact on various industries.
  • Partners with Sales, Account Cloud Engineers, Domain Specialist, Workload Architects, and LIFT (Large Scale Investment Fund for Technology) teams to ensure customer success and predictable and sustainable consumption growth, increasing forecast accuracy
• High energy and social skills
  • Focus on customer centricity: Always looking to anticipate customer needs and offer the most relevant advice, education, or standard methodology. Enjoys customer success.
  • Excellent communication and presentation skills with a high degree of comfort speaking across all levels of management and IT roles.
• Project Management: Knowledgeable of the most common PM methodologies and tools.
• Customer lifecycle awareness
  • Able to understand the customers’ existing IT landscape, business requirements, and their definition of success.
  • Position FPT Cloud as a business partner by delivering value to functional through executive levels
• Result-oriented and being an agent of change
  • Focused on results to improve problem resolution & escalation management
  • Ability to identify and handle escalations
  • Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills. Is Proactive and demonstrates lateral thinking
  • Agent of Change: Driving creative and new customer engagements to convert our customers into the best cloud advocates
• Collaboration skills
  • Possesses strong listening and coordination skills to comprehend customer’s issues and work to resolve them. If vital, engage other teams to ensure successful and speedy resolution.
  • Standout colleague with great networking abilities
  • Ability to work in (virtual) teams. Getting a specific job done often requires working across various regions, cultures, and LoB

Working Environment

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
  • Site HCMC: 3rd floor, PJICO Tower, no. 186 Dien Bien Phu, Ward 6, District 3, HCMC
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person

Pham Thi Ha My (Ms.) – Talent Acquisition Leader
Email: Mypth3@fpt.com
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI