Cloud Ops – Technical Account Manager

FPT Corporation has been the No. 1 ICT Corporation in Vietnam for more than 36 years, pioneering in digital transformation by offering advanced technology services and solutions across 30 countries and regions with more than 80,000 global talents.

As a subsidiary of FPT Corporation, FPT Smart Cloud is a world-class AI and Cloud provider with the mission to accelerate digital transformation for business through agility and innovation, aiming to create breakthroughs in operations with first-rate services. We are also a trusted tech firm with more than 3,000 major global customers in the fields of finance, banking, retail…

• Customized to specific need: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.
• Be a world-class service provider with the GPU service provided by FPT AI Factory in Vietnam and in Japan.

Top Benefits:

• Working in a company that focuses on the most advanced technologies today: AI, Cloud, and Data.
• Innovative, open, dynamic and friendly working environment.
• Salary: Competitive, pay according to ability. Negotiation during the interview.
• FPT Premium Care package.
• Activities and culture with FCI and FPT Corporation
• Sponsor-related courses and certifications.

Job Responsibilities:

• Overall: The Technical Account Manager (TAM) will serve as the primary technical contact for FPT Cloud’s customers, providing guidance, technical expertise, and in-depth support to help customers achieve their business goals using FPT Cloud solutions.
• Key Responsibilities:
  • • Customer Relationship Management:
      • Build and maintain close relationships with customer stakeholders.
      • Understand customers’ business objectives and tailor cloud solutions to meet their needs.
      • Organize regular meetings to review progress and address any concerns.
    • Technical Support and Guidance:
      • Provide in-depth technical support and consultancy on FPT Cloud’s services.
      • Collaborate with internal teams to ensure timely resolution of customer issues.
    • Implementation and Training:
      • Plan, implement, and optimize cloud solutions for customers.
      • Coordinate with internal teams to guide, train, and support customers in mastering the service.
      • Work with internal teams to monitor implementation projects and proactively address challenges.
    • Proactive Account Management:
      • Regularly check the health and assess the performance of customers’ systems.
      • Recommend additional products or services that benefit the customer.
    • Collaboration and Communication:
      • Collaborate with the company’s sales, product development, and support teams to ensure a seamless experience for customers.
      • Communicate customer feedback and requests to the product development team.
      • Prepare and present reports on status, issues, and recommendations to internal stakeholders.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience as a TAM or similar role in the Cloud industry.
• Extensive knowledge of IaaS, PaaS, or public cloud services (AWS, Azure, Google Cloud).
• Excellent communication and relationship-building skills.
• Ability to manage multiple customers and projects simultaneously.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Working Environment:

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Leader
Email: Mypth3@fpt.com|
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI