Cloud Ops – Technical Account Manager

Top Benefits:

• Working in a company that focuses on the most advanced technologies today: AI, Cloud, and Data.
• Innovative, open, dynamic and friendly working environment.
• Salary: Competitive, pay according to ability. Negotiation during the interview.
• FPT Premium Care package.
• Activities and culture with FCI and FPT Corporation
• Sponsor-related courses and certifications.

Job Responsibilities:

• Overall: The Technical Account Manager (TAM) will serve as the primary technical contact for FPT Cloud’s customers, providing guidance, technical expertise, and in-depth support to help customers achieve their business goals using FPT Cloud solutions.
• Key Responsibilities:
  • • Customer Relationship Management:
      • Build and maintain close relationships with customer stakeholders.
      • Understand customers’ business objectives and tailor cloud solutions to meet their needs.
      • Organize regular meetings to review progress and address any concerns.
    • Technical Support and Guidance:
      • Provide in-depth technical support and consultancy on FPT Cloud’s services.
      • Collaborate with internal teams to ensure timely resolution of customer issues.
    • Implementation and Training:
      • Plan, implement, and optimize cloud solutions for customers.
      • Coordinate with internal teams to guide, train, and support customers in mastering the service.
      • Work with internal teams to monitor implementation projects and proactively address challenges.
    • Proactive Account Management:
      • Regularly check the health and assess the performance of customers’ systems.
      • Recommend additional products or services that benefit the customer.
    • Collaboration and Communication:
      • Collaborate with the company’s sales, product development, and support teams to ensure a seamless experience for customers.
      • Communicate customer feedback and requests to the product development team.
      • Prepare and present reports on status, issues, and recommendations to internal stakeholders.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience as a TAM or similar role in the Cloud industry.
• Extensive knowledge of IaaS, PaaS, or public cloud services (AWS, Azure, Google Cloud).
• Excellent communication and relationship-building skills.
• Ability to manage multiple customers and projects simultaneously.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

Working Environment:

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Leader
Email: [email protected]|
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI