PaaS – Senior Business Analyst

FPT Corporation has been the No. 1 ICT Corporation in Vietnam for more than 36 years, pioneering in digital transformation by offering advanced technology services and solutions across 30 countries and regions with more than 80,000 global talents.

As a subsidiary of FPT Corporation, FPT Smart Cloud is a world-class AI and Cloud provider with the mission to accelerate digital transformation for business through agility and innovation, aiming to create breakthroughs in operations with first-rate services. We are also a trusted tech firm with more than 3,000 major global customers in the fields of finance, banking, retail…

• Customized to specific need: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.
• Be a world-class service provider with the GPU service provided by FPT AI Factory in Vietnam and in Japan.

Top Benefits:

• Flexible income according to ability, open agreement
• Unique advantage of being at the forefront of Vietnam’s digital transformation.
• Be a part of the team building products that cater specifically to the needs of Vietnamese businesses, driving innovation, flexibility, and data security tailored to the local market.
• Opportunity to contribute to pioneering projects, developing cutting-edge solutions that empower industries across the country.
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Study support package for children of FCI union
• Sponsor-related courses and certifications

Main Responsibilities:

Function of the position: Participate in developing products on the FPT Smart Cloud PaaS platform.

Responsibilities: Act as the primary point of contact for receiving product development requests, analyzing and advising feasible solutions for the Board of Directors/Product Owner, and being responsible for transforming these requirements into actual products.

1. Product Development:

• Receive requests for new development or product enhancements, processes, features, etc., from stakeholders (Board of Directors, Product Owner, sales, customers).
• Research technology and other providers, assess system impacts to advise feasible solutions/implementation plans for the Board of Directors/Product Owner.
• Create detailed documentation to describe requirements for the product development team (development/testing, etc.), ensuring quality criteria of Definition of Ready (DoR) and Definition of Done (DoD) according to Agile practices.
• Support and participate in the testing process to ensure the developed outcomes meet initial requirements, including interface, integration, and logic processing within the system.
• Prepare necessary resources for product launch (Go to Market).
• Participate in training and internal communication (within the center and company) to introduce the product to sales channels and internal teams.
• Participate in training and preparing necessary resources to hand over product operations to the SRE division, Operations Center, and Customer Support.

2. Product Operations:

• Act as the primary point of contact for development requests within the product team.
• Support Sales and Presales during customer engagement and consultation.
• Assist SRE, Operations Center, and Customer Support to resolve inquiries and support customers in meeting the company’s SLA.
• Monitor and evaluate the business performance and operation of the assigned product.\
• Participate in and propose improvements to the product, processes, and quality within the Scrum team, center, and company.

Job Requirement:

• Experience:
  • At least 3-5 years of experience in the role of a Business Analyst, preferably with experience in Cloud Computing or PaaS.
  • Having participated in product development projects related to Cloud services such as DBaaS, K8saaS, AI/ML as a Service is an advantage.
  • Understanding of Cloud architecture, PaaS models, microservices, containerization (Docker, Kubernetes), or knowledge of data management services (PostgreSQL, MySQL, MongoDB) and Cloud security standards or equivalent is a plus.
• Skills:
  • Strong analytical and problem-solving skills.
  • Ability to present and negotiate effectively with both technical teams and clients.
  • Proficiency in documentation tools like JIRA, Confluence, and diagramming tools (Figma, Visio).
• Education:
  • Bachelor’s degree or higher in Information Technology, Telecommunications, System Management, or related fields

Working Environment:

• Working Location: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition  Leader
Email: Mypth3@fpt.com
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI