PaaS – Senior Business Analyst

Top Benefits:

• Flexible income according to ability, open agreement
• Working in the field of the most advanced technology today, AI – a product that has been greatly invested by FPT in the past 5 years and the most trending now.
• Gain a thorough understanding of the big picture of AI in Vietnam and Asia through different fields.
• Advancement opportunities: recruited personnel can follow a promotion path to become a company-level center product lead BA .
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Study support package for children of FCI union
• Sponsor-related courses and certifications 

Main Responsibilities:

Function of the position: Participate in developing products on the FPT Smart Cloud PaaS platform.

Responsibilities: Act as the primary point of contact for receiving product development requests, analyzing and advising feasible solutions for the Board of Directors/Product Owner, and being responsible for transforming these requirements into actual products.

1. Product Development:

• Receive requests for new development or product enhancements, processes, features, etc., from stakeholders (Board of Directors, Product Owner, sales, customers).
• Research technology and other providers, assess system impacts to advise feasible solutions/implementation plans for the Board of Directors/Product Owner.
• Create detailed documentation to describe requirements for the product development team (development/testing, etc.), ensuring quality criteria of Definition of Ready (DoR) and Definition of Done (DoD) according to Agile practices.
• Support and participate in the testing process to ensure the developed outcomes meet initial requirements, including interface, integration, and logic processing within the system.
• Prepare necessary resources for product launch (Go to Market).
• Participate in training and internal communication (within the center and company) to introduce the product to sales channels and internal teams.
• Participate in training and preparing necessary resources to hand over product operations to the SRE division, Operations Center, and Customer Support.

2. Product Operations:

• Act as the primary point of contact for development requests within the product team.
• Support Sales and Presales during customer engagement and consultation.
• Assist SRE, Operations Center, and Customer Support to resolve inquiries and support customers in meeting the company’s SLA.
• Monitor and evaluate the business performance and operation of the assigned product.

Participate in and propose improvements to the product, processes, and quality within the Scrum team, center, and company.

Job Requirement:

• Over 3 years of experience as a Business Analyst (BA) or Product Owner (PO)
• Experienced in deploying/operating large-scale systems (>1 million users) or core processing systems is preferred.
• Bachelor degree in Technology, IT, telecommunications
• Good analytical/critical thinking, problem-solving skills
• Ability to work independently
• Knowledge in Design thinking is an advantage

Working Environment:

• Working Location: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition  Leader
Email: [email protected]
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI