PaaS – Senior Business Analyst

Top Benefits:

• Flexible income according to ability, open agreement
• Unique advantage of being at the forefront of Vietnam’s digital transformation.
• Be a part of the team building products that cater specifically to the needs of Vietnamese businesses, driving innovation, flexibility, and data security tailored to the local market.
• Opportunity to contribute to pioneering projects, developing cutting-edge solutions that empower industries across the country.
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Study support package for children of FCI union
• Sponsor-related courses and certifications

Main Responsibilities:

Function of the position: Participate in developing products on the FPT Smart Cloud PaaS platform.

Responsibilities: Act as the primary point of contact for receiving product development requests, analyzing and advising feasible solutions for the Board of Directors/Product Owner, and being responsible for transforming these requirements into actual products.

1. Product Development:

• Receive requests for new development or product enhancements, processes, features, etc., from stakeholders (Board of Directors, Product Owner, sales, customers).
• Research technology and other providers, assess system impacts to advise feasible solutions/implementation plans for the Board of Directors/Product Owner.
• Create detailed documentation to describe requirements for the product development team (development/testing, etc.), ensuring quality criteria of Definition of Ready (DoR) and Definition of Done (DoD) according to Agile practices.
• Support and participate in the testing process to ensure the developed outcomes meet initial requirements, including interface, integration, and logic processing within the system.
• Prepare necessary resources for product launch (Go to Market).
• Participate in training and internal communication (within the center and company) to introduce the product to sales channels and internal teams.
• Participate in training and preparing necessary resources to hand over product operations to the SRE division, Operations Center, and Customer Support.

2. Product Operations:

• Act as the primary point of contact for development requests within the product team.
• Support Sales and Presales during customer engagement and consultation.
• Assist SRE, Operations Center, and Customer Support to resolve inquiries and support customers in meeting the company’s SLA.
• Monitor and evaluate the business performance and operation of the assigned product.\
• Participate in and propose improvements to the product, processes, and quality within the Scrum team, center, and company.

Job Requirement:

• Experience:
  • At least 3-5 years of experience in the role of a Business Analyst, preferably with experience in Cloud Computing or PaaS.
  • Having participated in product development projects related to Cloud services such as DBaaS, K8saaS, AI/ML as a Service is an advantage.
  • Understanding of Cloud architecture, PaaS models, microservices, containerization (Docker, Kubernetes), or knowledge of data management services (PostgreSQL, MySQL, MongoDB) and Cloud security standards or equivalent is a plus.
• Skills:
  • Strong analytical and problem-solving skills.
  • Ability to present and negotiate effectively with both technical teams and clients.
  • Proficiency in documentation tools like JIRA, Confluence, and diagramming tools (Figma, Visio).
• Education:
  • Bachelor’s degree or higher in Information Technology, Telecommunications, System Management, or related fields

Working Environment:

• Working Location: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition  Leader
Email: Mypth3@fpt.com
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI