Platform Engineer (SRE)

FPT Smart Cloud (FCI) – a member of FPT Corporation, pioneers AI & Cloud solutions in Vietnam. FCI was founded with the mission to generate an immense leap in productivity and agility in business operations.

FPT Smart Cloud aims at leading the industry by focusing on building a firm technological foundation, developing diversified ecosystem products, and reaching global connectivity.

• Customized to specific needs: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform. AI & Cloud services are a unified ecosystem.
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.

Job Responsibilities

• Ensure the safe, secure, and reliable operation and deployment of platform systems, particularly Platform as a Service (PaaS).
• Understand the software development lifecycle (SDLC) and related processes.
• Strictly follow established operational procedures and develop or leverage existing tools to automate processes related to information management, impact assessment, and system upgrades.
• Apply AI technologies and integrate AI capabilities into operational tools to support incident management, troubleshooting, and root cause analysis (RCA).
• Investigate, analyze, and resolve issues following incidents by examining system logs, events, and relevant operational data.
• Monitor, evaluate, and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to ensure system and service quality.
• Leverage Big Data knowledge to standardize data, implement centralized data collection, visualize data, and develop reports using popular tools such as Power BI, Excel, or Tableau (preferred).
• Develop and maintain operational guides, system profiles, and system/service deployment documentation.
• Participate in project implementation and system expansion, ensuring high availability (HA), load balancing, and security requirements are met.

Additional Requirements for Lead Position

For candidates with at least 3 years of team leadership experience:

• Ability to oversee and plan infrastructure architecture, networking, and security.
• Define standards for deployment environments and platform landing infrastructure tailored to specific service domains.
• Demonstrate strong leadership and coaching capabilities, with the ability to train and lead a team of 5–7 members.

Qualifications and Technical Requirements

• Bachelor’s degree in Information Technology, Computer Science, Applied Mathematics and Informatics, Telecommunications and Electronics Engineering, or a related field from a technical university (e.g., Hanoi University of Science and Technology, Vietnam National University, or equivalent).
• At least 2 years of experience in system administration (SysAdmin) or software development, particularly involving products and tools for IT system monitoring, operations, and management.
• Solid foundational knowledge of Linux, networking, Kubernetes (K8s), and security.

Knowledge of the following technologies and certifications is preferred:

• Linux Operating Systems & Open-Source Software: LPI Level 1, 2, or 3 certifications.
• Networking: CCNA, CCNP, or equivalent certifications.
• Container Platforms: Docker, Kubernetes, OKD; CKA and CKS certifications.
• API Management.
• DevOps / DevSecOps: Understanding of DevOps and DevSecOps practices.
• Public Cloud Platforms: Familiarity with major cloud providers such as AWS, Microsoft Azure, and Google Cloud Platform (GCP). Relevant certifications include:
  • AWS Certified SysOps Administrator.
  • Microsoft Certified: Azure Administrator Associate.
  • Google Cloud Associate Cloud Engineer.

Required Skills

• Proficient in CLI-based configuration and administration, with the ability to leverage AI to troubleshoot and resolve technical issues.
• Basic programming skills in at least one popular programming language, such as Python, Java, or JavaScript.
• Ability to query and work with relational databases (RDS).
• Strong analytical, problem-solving, and in-depth research skills.
• Good English communication skills, including listening, speaking, reading, and technical documentation writing.

Working Environment

Working location: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.

Working hours:

• Full time
• 8h30 AM – 12h00 PM
• 1h00 PM – 5h30 PM

Contact Person

Pham Thi Ha My (Ms.) – Talent Acquisition Team Leader
Email: [email protected]
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI