Solution Consultant (GenAI)

About FPT Smart Cloud

FPT Smart Cloud (FCI) – a member of FPT Corporation, pioneers in AI & Cloud solutions in Vietnam. FCI was founded with the mission to generating an immense leap in productivity and agility in business operations.

FPT Smart Cloud aims at leading the industry by focusing on building a firm technological foundation, developing diversified ecosystem products, and reaching global connectivity.

• Customized to specific needs: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform. AI & Cloud services are a Unify eco-system.
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.

Job Objective

Translate enterprise customers’ business and operational requirements into solutions built on the EOS platform, and take end-to-end ownership of delivering and deploying these solutions in real-world customer environments, from consulting and solution design to implementation, acceptance testing, and handover.

This role goes beyond traditional consulting or solution sales. You will own the entire customer solution lifecycle, acting as a key bridge between the Product, Sales, and Customer teams to ensure that proposed solutions address actual business needs, are technically feasible, and are successfully implemented.

Success Metrics (First 6 Months):

• Proposed solutions and demos are approved by customers and converted into signed contracts.
• Assigned projects are successfully deployed (go-live), accepted by customers, and delivered within the agreed scope and commitments.
• Customers actively adopt the platform in their daily operations, with opportunities for contract renewal and business expansion.

Key Responsibilities

• Enterprise Solution Consulting & Design: Conduct customer assessments, analyze existing business processes, identify solution scope, and design technical solution architectures based on the EOS platform.
• Solution Demonstration & PoC: Lead solution demonstrations, deliver technical presentations, and develop Proof of Concept (PoC) solutions for prospective customers.
• Sales Collaboration: Work closely with the Sales team to develop proposals, quotations, tender documents, and supporting technical documentation.
• Solution Implementation & Deployment: Configure the EOS platform according to approved solution designs, coordinate with engineering teams on customization requirements, conduct testing, and drive solutions into production. Design and implement automation workflows and AI Agents where appropriate.
• Customer Training & Handover: Deliver customer training and knowledge transfer after implementation. Prepare user guides, technical documentation, and project acceptance documents.
• International Customer Engagement: Communicate directly in English with international customers, partners, and experts during solution consulting, technical discussions, and project progress reporting.

Job Requirements

Must-have Qualifications

• 7+ years of experience in the IT industry, including hands-on experience in enterprise solution consulting and/or presales.
• Proven experience in Solution Design, covering business requirement analysis, solution architecture, scope definition, and technical solution documentation.
• Hands-on experience building AI Agents or implementing AI-powered automation solutions.
• Strong English communication skills, with the ability to work directly with international customers and partners, deliver presentations, discuss technical matters, and prepare documentation in English.

Technical Skills Required for Working with EOS and Customer Deployments

• AI Agent Platform Architecture: Understand the architecture and core components of AI Agent platforms, including Agents, Instructions, Models, Skills, Connectors, Guardrails, version management, and publishing mechanisms.
• System Integration & Connectivity: Experience with REST APIs, OAuth/API key authentication, and webhook integration, including HMAC signatures, event deduplication, retry/backoff mechanisms, MCP servers, and Custom APIs. Familiarity with integrating common enterprise systems such as Microsoft Outlook, SharePoint, and CRM platforms.
• Data & Knowledge Management: Ability to prepare business documentation, design knowledge workflows with source citations, and implement role-based data access controls when Agents interact with customer data.
• Process Automation & AI Agent Design: Design automation workflows, establish boundaries and human-in-the-loop approval points for high-risk actions, and test Agents against real-world scenarios before publishing.
• Deployment Channels: Experience deploying solutions across web widgets/Live Chat, Zalo OA, Microsoft Teams, and API channels (webhooks and clients). Ability to read logs and error codes to troubleshoot issues during go-live.
• Infrastructure & Operations: Working knowledge of Linux/Windows servers, Docker/containers, Git, dev–staging–production environment management, and SQL.

Nice-to-have Qualifications

• Experience preparing proposals, quotations, and tender documents.
• Experience delivering customer training and knowledge transfer.
• Experience working with SaaS or enterprise software products in the Vietnamese market.

Benefits

• Competitive salary based on qualifications and experience, with periodic performance reviews based on job results and sales/implementation targets.
• Premium health insurance coverage (PVI, Bao Viet, or equivalent).
• Annual company trips and team-building activities.
• Sponsorship for relevant professional training courses and certifications.

Working Environment

• Working Location:
• Site HN: 22nd Floor, Vinacomin Tower, No. 3 Duong Dinh Nghe, Cau Giay, Hanoi
• Site HCMC: 6th Floor, e.Town 6 Tower, 364 Cong Hoa Street, Tan Binh District, Ho Chi Minh City
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person

• Pham Thi Ha My (Ms.) – Talent Acquisition Leader
  Email: [email protected]
  Phone: 0962456194
  FPT Smart Cloud (FCI) Co., LTD
  Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
  Websites: FPT Cloud | FPT AI