FPT Smart Cloud (FCI) – a member of FPT Corporation, pioneers AI & Cloud solutions in Vietnam. FCI was founded with the mission to generating an immense leap in productivity and agility in business operations.

FPT Smart Cloud aims at leading the industry by focusing on building a firm technological foundation, developing diversified ecosystem products, and reaching global connectivity.

• Customized to specific needs: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform. AI & Cloud services are a Unify eco-system.
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.

Main Responsibilities:

• Monitor FPT Cloud system and make sure the 24*7 hotline is always available.
• Receive, categorize, and process technical support requests from customers through Jira Service Desk, Hotline, Group Chat, and Email.
• Provide first-line troubleshooting for incidents related to: Virtual Servers (VMware vSphere, OpenStack), Storage, Backup, Snapshot, Object Storage, Network connectivity (Firewall, Load Balancer, VPN, DNS), Kubernetes clusters, PaaS Database instances (basic level)…
• Perform initial analysis, collect logs, and escalate complex issues to L2 support when required.
• Guide customers on standard operational procedures and basic configurations.

Job Requirement:

• Final-year students majoring in IT, Computer Science, Network or related fields.
• Knowledge of virtualization platforms (VMware vSphere, OpenStack is a plus).
• Basic understanding of cloud computing concepts (IaaS, PaaS, SaaS models).
• Networking fundamentals: TCP/IP, Subnetting, Routing, VPN, DNS, Firewall.
• Familiar with Windows Server and basic Linux administration (Ubuntu, CentOS).
• Experience with Microsoft 365 administration is a plus.
• Basic scripting ability (PowerShell, Bash) is an advantage.

Top Benefits

• Opportunity to become a full-time employee after 6–8 months.
• Training roadmap for Cloud L1 -> L2 -> Advanced Cloud Engineer.
• Activities and culture with FCI and FPT Corporation
• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Team Lead
Email: [email protected]
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI