AI Customer Support L1

Top Benefits

• Working in the most advanced technology field today: AI, a field that has been greatly invested by FPT in the past 10 years and the most trending now.
• Innovative, open, dynamic and friendly working environment
• Gain a thorough understanding of the big picture of AI in Vietnam and Asia through different fields.
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Sponsor-related courses and certifications

Main Responsibilities

• Participate in operating AI chatbot/voicebot for customers who are large businesses in Vietnam
• Receive, analyze and clarify customer requirements at a basic level
• Pass the request after analysis to the next layers for processing
• Monitor and update request processing progress on Jira tool
• Feedback results to customers

Job Requirement

• Graduated from University majoring in information technology.
• Agile, good communication
• Have at least 1 year of experience working in the technology field, in positions such as Tester, QC, BA, …

Working Environment

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi
  • Site HCMC: 3rd floor, PJICO Tower, no. 186 Dien Bien Phu, Ward 6, District 3, HCMC
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person

Pham Thi Ha My (Ms.) – Talent Acquisition Leader
Email: [email protected]
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI