AI Customer Support L1

Top Benefits

  • Working in the most advanced technology field today: AI, a field that has been greatly invested by FPT in the past 10 years and the most trending now.
  • Innovative, open, dynamic and friendly working environment
  • Gain a thorough understanding of the big picture of AI in Vietnam and Asia through different fields.
  • FPT Premium Care package
  • Activities and culture with FCI and FPT Corporation
  • Sponsor-related courses and certifications

Main Responsibilities

  • Participate in operating AI chatbot/voicebot for customers who are large businesses in Vietnam
  • Receive, analyze and clarify customer requirements at a basic level
  • Pass the request after analysis to the next layers for processing
  • Monitor and update request processing progress on Jira tool
  • Feedback results to customers

Job Requirement

  • Graduated from University majoring in information technology.
  • Agile, good communication
  • Have at least 1 year of experience working in the technology field, in positions such as Tester, QC, BA, …

Working Environment

  • Working Location:
    • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi
    • Site HCMC: 3rd floor, PJICO Tower, no. 186 Dien Bien Phu, Ward 6, District 3, HCMC
  • Working hours:
    • 8h30 AM – 12h00 PM
    • 1h00 PM – 5h30 PM

Contact Person

Pham Thi Ha My (Ms.) – Talent Acquisition Leader
Email: [email protected]
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI

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