AI Factory – Cloud Operation Manager

Top Benefits:

  • Opportunity to work in a rapidly growing field, with significant investment from FPT in AI and cloud technologies.
  • Opportunity to lead high-profile cloud projects with cutting-edge technologies.
  • Dynamic, collaborative, and innovative work environment.
  • Competitive salary & package
  • FPT Premium Care package
  • Activities and culture with FCI and FPT Corporation
  • Professional development through courses and certifications.

Job Responsibilities:

  • Continuous Operations Management:
    • Ensure cloud services operate smoothly and meet Service Level Agreements (SLAs).
    • Monitor system performance and implement improvements as needed.
    • Ensure systems are always available and have high recovery capabilities.
  • Process Development and Implementation:
    • Develop and optimize operational processes to enhance efficiency and reliability.
    • Ensure compliance with security standards and legal regulations.
    • Create and maintain operational process documentation.
  • Project Management:
    • Plan and manage cloud system expansion and upgrade projects.
    • Coordinate projects across technical and business departments.
    • Monitor project progress to ensure timely and budget-compliant completion.
  • Resource Management:
    • Manage and optimize cloud resource usage to ensure cost-effectiveness.
    • Forecast resource needs and plan appropriate expansions.
    • Monitor and manage the budget for cloud operations.
  • Team Leadership:
    • Manage and guide the cloud operations technical team.
    • Evaluate team performance and develop employees’ skills.
    • Set goals and KPIs for the operations team.
  • Reporting and Analysis:
    • Generate reports on service performance and operational activities.
    • Analyze operational data to propose improvements.
    • Assess and report on risks related to cloud operations.
  • Incident Management and Remediation:
    • Ensure incident handling processes are executed promptly and effectively.
    • Coordinate with other departments to resolve complex issues.
    • Implement disaster recovery plans to ensure system availability.

Requirements:

  • Education: Bachelor’s degree in Information Technology, Computer Science, Technology Management, or related fields.
  • Experience: More than 6 years of experience in managing cloud operations or related roles, including at least 2 years in a managerial position.
  • Technical Skills:
    • Deep knowledge of cloud services (AWS, Azure, GCP).
    • Experience in managing and optimizing cloud infrastructure.
    • Understanding of system monitoring and management tools (Zabbix, Prometheus).
    • Experience with project management tools like Jira, Freshdesk.
  • Additional Skills:
    • Excellent leadership and team management skills.
    • Strong project management and organizational abilities.
    • Effective communication and problem-solving skills.
    • Ability to work in a high-pressure and rapidly changing environment.
    • Data analysis skills and data-driven decision-making.
  • Preferred Skills:
    • Professional certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Administrator Associate.
    • Experience working in a cloud service provider environment or large data centers.
    • Experience with project management methodologies like Agile, Scrum.
    • Experience managing budgets and forecasting resources effectively.

Working Environment:

  • Working Location:
    • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi
    • Japan: Tokyo or other provinces/cities
  • Working hours:
    • 8h30 AM – 12h00 PM
    • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Leader
Email: [email protected]|
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI

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