FPT Smart Cloud (FCI) – a member of FPT Corporation, pioneers AI & Cloud solutions in Vietnam. FCI was founded with the mission to generating an immense leap in productivity and agility in business operations.

FPT Smart Cloud aims at leading the industry by focusing on building a firm technological foundation, developing diversified ecosystem products, and reaching global connectivity.

• Customized to specific needs: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform. AI & Cloud services are a Unify eco-system.
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.

Key Responsibilities 

• Collaborate with Product Managers and stakeholders to gather, analyze, and clarify business requirements.
• Translate business requirements into detailed product documentation, including:
  • User Stories
  • Acceptance Criteria
  • Feature Specifications
  • Business Flow / Process Flow
  • Basic Wireframes
• Analyze business processes and user journeys to propose optimal solutions from both business and user experience perspectives.
• Work closely with Designers, Software Engineers, and QA throughout the product development lifecycle.
• Clarify requirements during implementation and support engineering teams in resolving business-related issues.
• Participate in feature validation and user acceptance testing to ensure delivered solutions meet business requirements.
• Gather customer and stakeholder feedback and recommend product improvements.
• Stay up to date with emerging AI technologies, market trends, and best practices to contribute innovative product ideas.

Requirements 

Experience

• 2–4 years of experience as a Business Analyst, Product Analyst, or similar role in software development.
• Experience working in Agile/Scrum environments.
• Strong experience creating:
  • User Stories
  • Process Flows
  • Acceptance Criteria
  • Business Analysis documentation
• Ability to read and understand technical documentation in English.

Technical Knowledge

• Good understanding of the Software Development Life Cycle (SDLC).
• Strong analytical thinking and process modeling skills.
• Basic understanding of:
  • REST APIs
  • Databases
  • Authentication mechanisms
  • System integrations
• Ability to bridge business requirements, user experience, and technical solutions.

Skills

• Strong analytical and problem-solving abilities.
• Able to ask the right questions to uncover real business needs rather than simply documenting requirements.
• Capable of breaking down complex problems into clear and actionable requirements.
• Systems thinking with the ability to understand relationships across different product components.
• Excellent communication and cross-functional collaboration skills.
• Self-driven, responsible, and able to work independently.
• Fast learner with the ability to adapt quickly to new technologies and business domains.

Preferred Qualifications

Candidates with the following experience will have an advantage:

• Experience working on Platform products, SaaS solutions, Workflow Builders, or Low-code/No-code platforms.
• Knowledge of Generative AI, Large Language Models (LLMs), AI Agents, or Prompt Engineering.
• Hands-on experience with API tools such as Postman or Swagger/OpenAPI.
• Familiarity with collaboration and design tools including: Figma, Miro, Draw.io, Notion, Jira

Other priority conditions:

• PMP certificate
• Experienced in AI

Top Benefits

• Salary: Competitive, pay according to ability. Negotiation during the interview.
• Social insurance and health insurance according to labor laws.
• Creative, open-minded working environment that respects individuals
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Study support package for children of FCI union
• Sponsor related courses and certifications

Working Environment

• Working Location:
  • Site Hanoi: Hanoi – 22nd Floor, Vinacomin Tower, No. 3 Duong Dinh Nghe, Cau Giay, Hanoi
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

• Working days: Monday to Friday (weekends off)

Contact Person

Pham Thi Ha My (Ms.) – Talent Acquisition Team Leader
Email: [email protected]
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI