Cloud Support Engineer (Cloud Operation Center)

FPT Smart Cloud is hiring a Cloud Support Engineer to ensure smooth operation and customer satisfaction across our cloud platforms. You’ll troubleshoot complex technical issues, provide timely resolutions, and work closely with engineering teams to maintain high availability and performance for Vietnam’s next-generation cloud solutions.

About FPT Smart Cloud 

FPT Smart Cloud (FCI) – a member of FPT Corporation, pioneers AI & Cloud solutions in Vietnam. FCI was founded with the mission to generating an immense leap in productivity and agility in business operations.

FPT Smart Cloud aims at leading the industry by focusing on building a firm technological foundation, developing diversified ecosystem products, and reaching global connectivity.

• Customized to specific needs: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform. AI & Cloud services are a Unify eco-system.
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.

Main Responsibilities:

• Monitor the Cloud system 24/7 using tools such as Grafana, Telegram, Teams, monitoring systems, and auto call.
• Receive, analyze, and handle technical support requests from customers via ticket systems, group chats, email, and hotline.
• Inspect and troubleshoot basic issues related to services on FPT Cloud, including Cloud Server, Network Security Group, VPN site to site, VDI, Database, Kubernetes (K8S), etc.
• Assist customers with tasks such as creating VMs, opening firewall ports, checking system load, and performing backup/restore operations.
• Escalate complex issues to the L2/L3 team when necessary.
• Participate in internal training programs to enhance skills in Cloud, Linux, Networking, and Security.
• Prepare and submit periodic work reports.

Job Requirement:

• Graduated or in the final year of a major in Information Technology, Cybersecurity, Computer Science, or Computer Engineering from a College or University.
• Experience in IT system administration is a plus
• Basic knowledge of Cloud Computing, IaaS, and PaaS (AWS, Azure, GCP, OpenStack, VMware) is preferred.
• Proficiency in Windows and Linux systems (Ubuntu, CentOS, RedHat).
• Basic understanding of Networking (TCP/IP, DNS, Load Balancer, Firewall, VPN, NAT, VLAN).
• Familiarity with AI tools such as ChatGPT, Gemini, Copilot to enhance work efficiency.
• Preferred: Knowledge of Containerization (Docker, Kubernetes) and Scripting (Bash, Python, Ansible).
• Strong problem-solving and logical reasoning skills.
• Ability to read and understand technical English and respond professionally via email.
• Able to work under high pressure and handle multiple tasks simultaneously.
• Good communication skills and willingness to work in a 24/7 rotating shift schedule

Top Benefits

• Salary: Competitive, pay according to ability. Negotiation during the interview.
• Social insurance and health insurance according to labor laws.
• Creative, open-minded working environment that respects individuals
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Study support package for children of FCI union
• Sponsor related courses and certifications

Working Environment:

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Team Lead
Email: Mypth3@fpt.com
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI

#Cloud Support Engineer 

Xem thêm các vị trí nổi bật khác tại đây: https://fptsmartcloud.com/co-hoi-nghe-nghiep