Cloud Operation – Cloud Support Engineer

FPT Corporation has been the No. 1 ICT Corporation in Vietnam for more than 36 years, pioneering in digital transformation by offering advanced technology services and solutions across 30 countries and regions with more than 80,000 global talents.

As a subsidiary of FPT Corporation, FPT Smart Cloud is a world-class AI and Cloud provider with the mission to accelerate digital transformation for business through agility and innovation, aiming to create breakthroughs in operations with first-rate services. We are also a trusted tech firm with more than 3,000 major global customers in the fields of finance, banking, retail…

• Customized to specific need: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.
• Be a world-class service provider with the GPU service provided by FPT AI Factory in Vietnam and in Japan.

Top Benefits:

• Flexible income according to ability
• Working in a creative environment at the leading Technology Group in Vietnam.
• FPT premium care package
•  Activities and culture with FCI and FPT Corporation.
• Study support package for children of FCI union.
• Sponsor related courses and certifications (recommended).

Main Responsibilities:

• Monitor the Cloud system 24/7 using tools such as Grafana, Telegram, Teams, monitoring systems, and auto call.
• Receive, analyze, and handle technical support requests from customers via ticket systems, group chats, email, and hotline.
• Inspect and troubleshoot basic issues related to services on FPT Cloud, including Cloud Server, Network Security Group, VPN site to site, VDI, Database, Kubernetes (K8S), etc.
• Assist customers with tasks such as creating VMs, opening firewall ports, checking system load, and performing backup/restore operations.
• Escalate complex issues to the L2/L3 team when necessary.
• Participate in internal training programs to enhance skills in Cloud, Linux, Networking, and Security.
• Prepare and submit periodic work reports.

Job Requirement:

• Graduated or in the final year of a major in Information Technology, Cybersecurity, Computer Science, or Computer Engineering from a College or University.
• Experience in IT system administration is a plus
• Basic knowledge of Cloud Computing, IaaS, and PaaS (AWS, Azure, GCP, OpenStack, VMware) is preferred.
• Proficiency in Windows and Linux systems (Ubuntu, CentOS, RedHat).
• Basic understanding of Networking (TCP/IP, DNS, Load Balancer, Firewall, VPN, NAT, VLAN).
• Familiarity with AI tools such as ChatGPT, Gemini, Copilot to enhance work efficiency.
• Preferred: Knowledge of Containerization (Docker, Kubernetes) and Scripting (Bash, Python, Ansible).
• Strong problem-solving and logical reasoning skills.
• Ability to read and understand technical English and respond professionally via email.
• Able to work under high pressure and handle multiple tasks simultaneously.
• Good communication skills and willingness to work in a 24/7 rotating shift schedule

Working Environment:

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Team Lead
Email: Mypth3@fpt.com
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI