Cloud Support Engineer L1 (Cloud Operation Center)

FPT Smart Cloud is hiring a Cloud Support Engineer to ensure smooth operation and customer satisfaction across our cloud platforms. You’ll troubleshoot complex technical issues, provide timely resolutions, and work closely with engineering teams to maintain high availability and performance for Vietnam’s next-generation cloud solutions.

About FPT Smart Cloud 

FPT Smart Cloud (FCI) – a member of FPT Corporation, pioneers AI & Cloud solutions in Vietnam. FCI was founded with the mission to generating an immense leap in productivity and agility in business operations.

FPT Smart Cloud aims at leading the industry by focusing on building a firm technological foundation, developing diversified ecosystem products, and reaching global connectivity.

• Customized to specific needs: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform. AI & Cloud services are a Unify eco-system.
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.

Main Responsibilities:

• Monitor FPT Cloud system and make sure the 24*7 hotline is always available.
• Receive, categorize, and process technical support requests from customers through Jira Service Desk, Hotline, Group Chat, and Email.
• Provide first-line troubleshooting for incidents related to:
• Virtual Servers (VMware vSphere, OpenStack)
• Storage, Backup, Snapshot, Object Storage
• Network connectivity (Firewall, Load Balancer, VPN, DNS)
• Kubernetes clusters, PaaS Database instances (basic level)
• Support Microsoft 365 services (basic level)
• Perform initial analysis, collect logs, and escalate complex issues to L2 support when required.
• Guide customers on standard operational procedures and basic configurations.
• Monitor cloud service health dashboards and proactively detect incidents.
• Coordinate with internal operation teams and vendors as needed.
• Maintain clear, professional communication with customers in both Vietnamese and English.
• Participate in on-the-job and formal technical training to develop cloud expertise.

Job Requirement:

•  Graduated from College or University majoring in IT, Computer Science, Network or related fields.
•  Knowledge of virtualization platforms (VMware vSphere, OpenStack is a plus).
•  Basic understanding of cloud computing concepts (IaaS, PaaS, SaaS models).
•  Networking fundamentals: TCP/IP, Subnetting, Routing, VPN, DNS, Firewall.
•  Familiar with Windows Server and basic Linux administration (Ubuntu, CentOS).
•  Experience with Microsoft 365 administration is a plus.
•  Basic scripting ability (PowerShell, Bash) is an advantage.
•  Microsoft, VMware, or AWS certifications are preferred.
•  Good English reading comprehension, able to write technical responses via email.
•  Customer-oriented mindset, problem-solving attitude, teamwork skills.
•  Able to work under pressure and shift rotation.

Top Benefits

• Salary: Competitive, pay according to ability. Negotiation during the interview.
• Training roadmap for Cloud L1 -> L2 -> Advanced Cloud Engineer.
• Social insurance and health insurance according to labor laws.
• Creative, open-minded working environment that respects individuals
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Study support package for children of FCI union
• Sponsor related courses and certifications

Working Environment:

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Team Lead
Email: Mypth3@fpt.com
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI

#Cloud Support Engineer 

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