Program Manager (Japan Market)

About FPT Smart Cloud

FPT Smart Cloud (FCI) – a member of FPT Corporation, pioneers in AI & Cloud solutions in Vietnam. FCI was founded with the mission to generating an immense leap in productivity and agility in business operations.

FPT Smart Cloud aims at leading the industry by focusing on building a firm technological foundation, developing diversified ecosystem products, and reaching global connectivity.

• Customized to specific needs: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform. AI & Cloud services are a Unify eco-system.
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.

Key Responsibilities

Program & Business Operations Management

• Drive end-to-end execution of AI business programs for the Japan market.
• Coordinate cross-functional teams across Sales, Consulting, Product, Delivery, Customer Success, and Operations.
• Establish structured workflows, governance, KPI tracking, reporting, and operational cadence.
• Manage program timelines, risks, dependencies, and escalation processes.
• Build and maintain visibility across pipeline, POC, pilot, implementation, and post-sales activities.

Japan GTM Execution

• Coordinate execution of the Japan GTM strategy for AI Agents, Voice AI Agents, and AI Mentor solutions.
• Work closely with:
  • FPT Japan Holdings
  • FPT Consulting Japan
  • Sales/account teams in Tokyo, Osaka, Nagoya, and strategic partners.
• Support market penetration initiatives across target domains:
  • Banking & Financial Services
  • Manufacturing
  • Retail & E-commerce
  • Logistics
  • Healthcare

Stakeholder & Cross-functional Alignment

• Act as the main coordination point between Japan stakeholders and Vietnam delivery/product teams.
• Ensure alignment between sales expectations, solution scope, delivery capability, and product roadmap.
• Facilitate communication across multilingual and multicultural teams.
• Organize steering meetings, project reviews, business updates, and executive reporting.

Presales, POC & Delivery Coordination

• Coordinate presales activities including:
  • Demo planning
  • Requirement gathering
  • Proposal tracking
  • POC/Pilot execution
• Ensure smooth handover from presales to implementation and AMS/support teams.
• Monitor delivery quality, timeline, resource allocation, and customer satisfaction.
• Support continuous improvement of delivery and collaboration processes.

 Strategic Initiatives & Process Improvement

• Identify operational gaps and drive scalable process improvements.
• Build reusable frameworks, templates, SOPs, and reporting mechanisms.
• Support localization initiatives for Japanese market readiness:
  • Product localization
  • Workflow adaptation
  • Japanese business process alignment
  • Customer support readiness
• Contribute to long-term operational scaling for Japan business growth.

Job Requirement

Experience

• 3+ years of experience in:
  • Program Management
  • Business Operations
  • Consulting
  • SaaS/Technology Project Management
  • AI/Digital Transformation programs
• Experience working with enterprise customers or large-scale cross-functional programs.
• Experience in Japan market or Japanese clients is highly preferred

Preferred Qualifications

• Experience in AI/GenAI, SaaS, Contact Center, Automation, or Digital Transformation domains.
• Experience working with Japanese enterprises or SI ecosystem.
• PMP, Scrum, Agile, or equivalent certifications are a plus.
• Japanese language capability (Business Japanese/N1) is highly preferred.
• Experience coordinating offshore/onshore delivery models is a strong advantage.

Key Success Metrics

• Number of successful POCs/Pilots converted to production.
• Program delivery quality and timeline adherence.
• Revenue/pipeline coordination support effectiveness.
• Stakeholder satisfaction across JP & VN teams.
• Operational efficiency improvements.
• Customer retention and expansion support.

Top Benefits

• Salary: Competitive, pay according to ability. Negotiation during the interview.
• Social insurance and health insurance according to labor laws.
• Creative, open-minded working environment that respects individuals
• FPT Premium Care package
• Activities and culture with FCI and FPT Corporation
• Sponsor related courses and certifications
• Dynamic, tech-driven, and collaborative workplace with exposure to advanced AI applications.
• Work alongside top AI engineers and product innovators in a fast-growing ecosystem.

Working Environment

• Working Location:
• Site HN: 22nd Floor, Vinacomin Tower, No. 3 Duong Dinh Nghe, Cau Giay, Hanoi
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person

• Pham Thi Ha My (Ms.) – Talent Acquisition Leader
• Email: [email protected]
• Phone: 0962456194
• FPT Smart Cloud (FCI) Co., LTD
• Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
• Websites: FPT Cloud | FPT AI