Senior Business Analyst (BSS)

FPT Smart Cloud (FCI) – a member of FPT Corporation, pioneers AI & Cloud solutions in Vietnam. FCI was founded with the mission to generating an immense leap in productivity and agility in business operations.

FPT Smart Cloud aims at leading the industry by focusing on building a firm technological foundation, developing diversified ecosystem products, and reaching global connectivity.

• Customized to specific needs: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform. AI & Cloud services are a Unify eco-system.
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.

Key Responsibilities 

Strategic & Analytical 
– Conduct comprehensive market and business analysis to identify growth opportunities and expansion strategies
– Develop business cases and feasibility studies for new initiatives
– Create and maintain detailed business requirements documentation (BRD, URD, SRS)
– Analyze business processes, identify bottlenecks, and recommend optimization solutions
– Create reports, dashboards and visualizations to understand business performance
Collaboration & Stakeholder Management 
– Partner with Product Managers on roadmap planning, feature prioritization, and release planning
– Influence and align cross-functional teams toward common business objectives
– Validate requirements with stakeholders and ensure successful implementation
– Communicate complex findings to both technical and non-technical audiences
Process Improvement & Quality Assurance 
– Evaluate existing business processes and recommend scalable improvements
– Conduct user acceptance testing and validate business process implementations
– Support change management initiatives and adoption of new processes
Leadership & Influence 
– Build consensus among diverse groups with competing priorities and objectives
– Champion new processes and guide teams through organizational transformations
– Support junior analysts and share best practices across the organization
Report to
– PM/ Scrum Master, PO for requirement/ business issues/ bugs, metrics
– Product Manager / Line manager for day to day work and support, career path and development

Requirements 

Prerequisites 
– Bachelor’s degree in Business Administration, Computer Science, Information Technology, or related field
– 5+ years of progressive business analyst experience with demonstrated leadership on complex projects
– Proven track record of managing multi-stakeholder, cross-functional initiatives
– Experience with software development lifecycle (SDLC) and project delivery
– Microsoft Access and/or SQL experience is strongly preferred
– Agile/Scrum methodology experience with related tools
– Business intelligence tools familiarity
Business Competencies 
– Detail-oriented, analytical and inquisitive mindset
– Stakeholder management and workshop facilitation skills
– Cross-functional collaboration and influence without direct authority
– Business intelligence tools familiarity for reporting and analysis
Nice-to-Have 
– Data visualization tools – Tableau, Power BI, or similar (user level, not developer)
– Cloud platform concepts – AWS, GCP, Azure understanding (not hands-on administration)
– PMP, Scrum Master, or equivalent certifications preferred

Working Environment

• Working Location:
  • Site HN: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
  • Site HCM: 6th Floor, e.Town 6 Building, 364 Cong Hoa Street, Tan Binh District, Ho Chi Minh City
    Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

• Working days: Monday to Friday (weekends off)

Contact Person

Pham Thi Ha My (Ms.) – Talent Acquisition Team Leader
Email: [email protected]
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI