Cloud Support L1

Top Benefits:

• Flexible income according to ability
• Working in a creative environment at the leading Technology Group in Vietnam.
• FPT premium care package
•  Activities and culture with FCI and FPT Corporation.
• Study support package for children of FCI union.
• Sponsor related courses and certifications (recommended).

Main Responsibilities:

• Make sure the 24*7 hotline is always available.
• Receive and process technical support requests from customers and internal units through the service support system about Microsoft 365 services.
• Open support cases with Microsoft if needed.
• Create tenant, subscription, and provision Microsoft 365 resources for customers following a request from the sales team.
• Participate in technical and soft skills training courses to improve working and specialized skills.

Job Requirement:

• Graduated from College or University majoring in Information Technology.
• Intern in IT system administration for any company.
• Have basic networking knowledge.
• Proficient in using Windows and Linux systems.
• Basic understanding of Microsoft 365 services.
• Have Microsoft Certifications is an advantage.
• Able to work under high pressure.
• Capable of multi-tasking at the same time.
• Able to read and understand specialized English and respond via email.
• Reasoning the problem convincingly (logically).

Working Environment:

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
  • Site HCMC: 3rd floor, PJICO Tower, no. 186 Dien Bien Phu, Ward 6, District 3, HCMC
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Team Lead
Email: [email protected]
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI