Cloud Support L1

FPT Corporation has been the No. 1 ICT Corporation in Vietnam for more than 36 years, pioneering in digital transformation by offering advanced technology services and solutions across 30 countries and regions with more than 80,000 global talents.

As a subsidiary of FPT Corporation, FPT Smart Cloud is a world-class AI and Cloud provider with the mission to accelerate digital transformation for business through agility and innovation, aiming to create breakthroughs in operations with first-rate services. We are also a trusted tech firm with more than 3,000 major global customers in the fields of finance, banking, retail…

• Customized to specific need: Providing cloud-based products and solutions customized to each industry.
• All-in-one Platform: Consolidating FPT Smart Cloud technology and diverse business solutions all in one platform
• Local market leadership: Outstanding Cloud and AI technology infrastructure and platform to help local businesses grow their products and services online.
• Deliver the future: Help customers achieve business outcomes faster by integrating world-class processes and technology.
• Be a world-class service provider with the GPU service provided by FPT AI Factory in Vietnam and in Japan.

Top Benefits:

• Flexible income according to ability
• Working in a creative environment at the leading Technology Group in Vietnam.
• FPT premium care package
•  Activities and culture with FCI and FPT Corporation.
• Study support package for children of FCI union.
• Sponsor related courses and certifications (recommended).

Main Responsibilities:

• Make sure the 24*7 hotline is always available.
• Receive and process technical support requests from customers and internal units through the service support system about Microsoft 365 services.
• Open support cases with Microsoft if needed.
• Create tenant, subscription, and provision Microsoft 365 resources for customers following a request from the sales team.
• Participate in technical and soft skills training courses to improve working and specialized skills.

Job Requirement:

• Graduated from College or University majoring in Information Technology.
• Intern in IT system administration for any company.
• Have basic networking knowledge.
• Proficient in using Windows and Linux systems.
• Basic understanding of Microsoft 365 services.
• Have Microsoft Certifications is an advantage.
• Able to work under high pressure.
• Capable of multi-tasking at the same time.
• Able to read and understand specialized English and respond via email.
• Reasoning the problem convincingly (logically).

Working Environment:

• Working Location:
  • Site Hanoi: 7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
  • Site HCMC: 3rd floor, PJICO Tower, no. 186 Dien Bien Phu, Ward 6, District 3, HCMC
• Working hours:
  • 8h30 AM – 12h00 PM
  • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Team Lead
Email: Mypth3@fpt.com
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI