AI Delivery – Customer Success Manager

Main Responsibilities:

  • Increase revenues of existing clients by cooperating with operation team and customer stakeholder to increase adoption rate of AI usage for current use cases or extend more new use cases.
  • Take action to mitigate cancellations and identify business opportunities.
  • Build relationships and communities with clients by understanding and fulfilling their business needs (from C level, business teams to end users and IT teams)
  • Demonstrate relevant functionalities and content relevant to customers’ workflow resulting in higher customer’s satisfaction
  • Act as a voice of the customer, feeding back their experiences to internal product and delivery teams for improvement
  • Deliver tailored engagements (e.g. workshops, catchup meeting, sync up meeting…) that help customers to maximize the value derived from FPT AI solutions post sale
  • Provide transparency to the customer and act a ‘quarterback’ to ensure FPT AI delivers on sales commitments.
  • Identify and investigate opportunities to raise to Account Manager for action and share insights to aid the sales process.

Top Benefits:

  • Flexible income according to ability, open agreement
  • Working in the field of the most advanced technology today, AI – a product that has been greatly invested by FPT in the past 5 years and the most trending now.
  • Gain a thorough understanding of the big picture of AI in Vietnam and Asia through different fields.
  • Advancement opportunities: recruited personnel can follow a promotion path to become a company-level center product lead BA .
  • FPT Premium Care package
  • Activities and culture with FCI and FPT Corporation
  • Study support package for children of FCI union
  • Sponsor-related courses and certifications

Job Requirement:

  • Understand fundamental knowledge of financial industry and customers’ business model. (prefer BFSI)
  • Selling Skills (identify, develop, & articulate proposition/ consultative selling)
  • Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech./ data apps
  • Logical and Analytical thinking
  • Excellent Service-minded
  • Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a customer success team plan;

Qualifications

  • Training or related experience preferred.
  • Master degree of MBA or Finance is an advantage.

Working Environment:

  • Working Location:7th Floor, FPT Tower, no. 10 Pham Van Bach Street, Dich Vong ward, Cau Giay district, Hanoi.
  • Working hours:
    • 8h30 AM – 12h00 PM
    • 1h00 PM – 5h30 PM

Contact Person:

Pham Thi Ha My (Ms.) – Talent Acquisition Team Lead

Email: [email protected]

Phone: 0962456194

FPT Smart Cloud (FCI) Co., LTD

Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi

Websites: FPT Cloud | FPT AI

 

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