BSS – Business Analyst

Top Benefits

  • Working in the most advanced technology field today: AI, a field that has been greatly invested by FPT in the past 10 years and the most trending now.
  • Innovative, open, dynamic and friendly working environment
  • Gain a thorough understanding of the big picture of AI in Vietnam and Asia through different fields.
  • FPT Premium Care package
  • Activities and culture with FCI and FPT Corporation
  • Sponsor-related courses and certifications

General responsibilities

Operational / Tactical

  • Gather and analyze data for potential business expansion
  • Identify specific business opportunities
  • Collaborate with product manager on roadmap planning and prioritization
  • Write clear and well-structured business requirements/documents (URD/ SRS) basing on roadmap features and user stories
  • Influence stakeholders to support business projects
  • Coordinate with different departmental teams to produce better business outcomes
  • Test business processes and recommend improvements
  • Create reports, dashboards and visualizations to understand business performance
  • Analyze process issues and bottlenecks and to make improvements
  • Communicate and validate requirements with relevant stakeholders

Management/ Strategic:

  • Assist with project management for selected projects
  • Participate in community group’s activities to research new technology, sharing knowledge between FCI/ BSS teams
  • Participate in 1-1 review with team leader / line manager for progress reporting and feedback and career development

Report to:

  • PM/ Scrum Master, PO for requirement/ business issues/ bugs, metrics
  • Product Manager / Line manager for day to day works and supports, career path and development

Hard skills:


  • Bachelor’s Degree in computer science or IT.
  • Certification in BA role/ work experience is strongly preferred
  • Microsoft Access and/or SQL experience is strongly preferred
  • A minimum of 2 years experience in BA (Able to implement all tactical general responsibilities which mentioned above)
  • Knowledge of software development, database management
  • Ability to impact operations and effect change without being confrontational
  • Detail oriented, analytical and inquisitive

Optional: having the following skills is an advantage

  • JIRA / Confluence
  • Agile/ Scrum knowledge & experience
  • Data analytic tool (Google Data Studio, Google Tag Manager, Google Analytic, Excel, Python, Tableau)

Professional effectiveness / Soft skills


  • Ability to work independently and highly focus
  • Extremely organized with strong time-management skills
  • Communicate status of work effectively to the team & line managers
  • Pay attention to details
  • Analytical thinking and problem-solving skill
  • Presentation skills
  • Accept feedback graciously and able to learn from past mistakes

Optional: having the following skills is an advantage

  • Project management skills and task prioritization
  • Familiar with OKR management methodology
  • Lean startup / Lean UX methodology

Business expertise


  • Have general understanding on computer science topics (client, server)


  • Have general understanding of how Cloud provider works. Have experience working with cloud platforms (AWS / GCP / Digital Ocean / Linode)
  • Have strong technical background is a plus point
  • Have general understanding on healthcare/ hospital related topics is a plus point

Working Environment

  • Working Location: 3rd floor, PJICO Tower, no. 186 Dien Bien Phu, Ward 6, District 3, HCMC
  • Working hours:
    • 8h30 AM – 12h00 PM
    • 1h00 PM – 5h30 PM

Contact Person

Pham Thi Ha My (Ms.) – Talent Acquisition Leader
Email: [email protected]
Phone: 0962456194
FPT Smart Cloud (FCI) Co., LTD
Address: 7th Floor, FPT Tower, No. 10 Pham Van Bach, Cau Giay Dist, Hanoi
Websites: FPT Cloud | FPT AI

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